1. Automatic refunds
Some refunds happen without you asking. The amount returns to your panel balance, and you will see it in your transaction history:
- Failed orders, if an order cannot be delivered at all, the full charge is returned.
- Partial delivery, if only part of the quantity is delivered, the undelivered portion is refunded.
- Cancelled orders, when you cancel a cancellable order, the undelivered portion is returned.
2. What is not refundable
- Orders that completed as described.
- Orders that failed because the target was private, deleted, or renamed during delivery.
- Orders placed on the wrong link or with the wrong service by mistake.
- Drops that occur after the refill window for a service has expired.
Where a service offers a refill guarantee, use that first, it restores the count rather than returning the money.
3. Refunds to your original payment method
Unspent balance can be refunded to the payment method you used, subject to that provider allowing it and to any fees they charge.
We do not refund balance that has already been spent on delivered orders.
Requests are reviewed individually and we may ask for details of the original payment before processing.
4. Chargebacks
If you have a problem, open a ticket first, most issues are resolved the same day. Filing a chargeback without contacting us will result in the account being suspended while the dispute is investigated.
5. How to request a refund
Open a support ticket from your dashboard and include:
- The order ID, or the payment reference for a balance refund.
- What you expected to happen and what happened instead.
- Screenshots, if the issue is visible on the target profile or post.
We respond to refund requests as a priority, usually within a few hours.
6. Timeframe
Balance refunds are applied immediately once approved. Refunds back to a payment provider follow that provider's own timeline, which is commonly 5–10 business days.